Refund Policy
We want you to be confident in your IPTV Gear subscription before you pay. This Refund Policy explains our approach to trials, refund eligibility, and how to request one.
1. Try Before You Buy
Because streaming quality can depend on your device and internet connection, we strongly encourage every new customer to request a free trial before subscribing to a paid plan. This lets you confirm channel quality, stability, and compatibility with your setup at no cost.
2. Refund Eligibility
Refund requests are evaluated on a case-by-case basis and may be granted under the following circumstances:
- The service was never activated or delivered after payment was confirmed
- A verified, persistent technical fault on our end prevented the service from working, and our support team was unable to resolve it within a reasonable timeframe
- Duplicate or accidental charges
3. Non-Refundable Situations
Refunds are generally not available in the following cases:
- Change of mind after a free trial was already provided and the service functioned as described
- Issues caused by the customer's own internet connection, device incompatibility, or misconfiguration
- Partial usage of a subscription period
- Requests made after an extended period of active, uninterrupted use
4. How to Request a Refund
To request a refund, contact us via WhatsApp or email at contact@iptvgear.us within 7 days of your purchase, including your order details and a description of the issue. Our team will review your request and respond within 48 hours.
5. Processing Time
Approved refunds are processed back to the original payment method and may take 5–10 business days to appear, depending on your payment provider.
6. Contact Us
If you have any questions about this Refund Policy, reach out to us at contact@iptvgear.us or via WhatsApp.